Netrust Philippines Corporation

Knowledge Base
Netrust Philippines Corporation
Identity and Access
DASH, SSL, IDG, NetID, eKYC
Data Protection
Encryption, IRM, DLP, PKI, Certificates
Application Security
Application Shielding, WAF, Mobile Application Encryption, SAST, DAST, IAST, Application Sandboxing

Recent Articles
No Logs Configured for target Server
The server don't have EDCLogger Configuration to view the logs for Windows Authentication issue Caused: No EDCLogger configured on the registry editor Resolution: To configure the EDCLogger on the target server Path: ...
Can't connect to VPN
The client can't connect to VPN. Caused: The Security Gateway is Offline Resolution: To check the Security Gateway if it is online. Check the gateway instance details in DASH Portal Click on the Dashboard -> Click Gateway -> Click the Gateway ...
Delay OTP response
The client is using OTP as second factor authenticator. They've encountered delay in response on the OTP. Caused: Basically it is Network Provider Issue (Globe) Resolution: To activate the Soft Token OTP for the user.
Cloudflare Errors
https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/
5xx Errors
https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors/

Popular Articles
Can't Properly Export Firewall logs. Erroneous reporting on the Dashboard
Created By: Florence Marc Agdon Date Happened: November 21, 2021 Components: Cloudflare WAF Platform: ALL Root Cause: Firewall events visibility is skewed on the Dashboard and general difficulties on exporting logs from the Module because of the ...
Unable to Prompt 2nd Factor Authentication after Citrix Login
Date Happened: September 8, 2021 Root Cause: There was a misconfiguration on the Citrix server Actions Taken: Netrust team perform the following steps: Verify that all services are up and running (Entrust IdentityGuard Radius Proxy and Entrust ...
SSL Certificate Error in Exchange Server (Exclamation Point)
Created by: John Solis Date Happened: September 16, 2020 Component: SSL Installation Platform: N/A Root Cause: SSL certificate in Exchange server has exclamation point Findings: N/A Resolution: Based on the event logs, the exclamation point in the ...
Common Name is Wrong or Change of Common Name
Created by: Leonard Rabino Date Happened: N/A Component: SSL Installation Platform: N/A Findings: The CN is wrong/ Change of CN Resolution: Check the certificate generation account. If it is more than 30 days, you cannot change the CN. If it is ...
CSR Generation
Created by: Leonard Rabino Date Happened: N/A Component: SSL Installation Platform: Windows/Linux Findings: CSR generation Resolution: Use OpenSSL to generate CSR

Knowledge Base