Feature Has Been Disabled by FinalCode
Created by: Lyka Manalo
Date Happened: September 17, 2020
Component: SAAS v6.0
Platform: Windows
Root Cause:
- This feature has been disabled by Finalcode
Findings:
- After digitally signing a document, the user cannot save as the file.
Resolution:
- Ensure that the file was opened and converted to original file before signing.
Related Articles
FinalCode Error
Created by: Elia Date Happened: September 12, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: FinalCode Error Findings: Caused by Checkpoint Behavioural Analysis Blocking auto-secure feature of finalcode. Resolution: Whitelist the following ...
File Saved in Auto-Secure Folder are not Encrypted
Created by: Lyka Manalo Date Happened: September 16, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: The file saved in auto-secure folder was not encrypted after digital signing. Findings: An encrypted file was opened and converted to ...
Unsuccessful Update of Entrust Digital Certificate
Created by: John Solis Date Happened: N/A Platform: Windows Root Cause: Updating the Entrust Digital Certificate was unsuccesful Findings: The error prompt to user when the system trying to update the certificate Resolutions: Update the ESP and SAC ...
Entrust Digital Id Not Successful (Error Encounter)
Created by: John Solis Date Happened: N/A Platform: Windows Root Cause: Management of <User>'s Entrust digital ID was not successful. An unknown error was encountered Findings: * Resolutions: Recover the certificate using the latest ESP and SAC ...
-1648 Entrust Profile is Not Current and Contains Old Signing Information
Created by: John Solis Date Happened: N/A Platform: Windows Root Cause: Internal error. (-1648) Your Entrust profile is not current and contains old signing information Findings: * Resolutions: Solution A - Check if the epf file that you use is ...