Feature Has Been Disabled by FinalCode

Feature Has Been Disabled by FinalCode

Created by: Lyka Manalo


Date Happened: September 17, 2020


ComponentSAAS v6.0


PlatformWindows


Root Cause:
  1. This feature has been disabled by Finalcode


Findings:
  1. After digitally signing a document, the user cannot save as the file.


Resolution:
  1. Ensure that the file was opened and converted to original file before signing.

    • Related Articles

    • FinalCode Error

      Created by: Elia Date Happened: September 12, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: FinalCode Error Findings: Caused by Checkpoint Behavioural Analysis Blocking auto-secure feature of finalcode. Resolution: Whitelist the following ...
    • File Saved in Auto-Secure Folder are not Encrypted

      Created by: Lyka Manalo Date Happened: September 16, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: The file saved in auto-secure folder was not encrypted after digital signing. Findings: An encrypted file was opened and converted to ...
    • Unsuccessful Update of Entrust Digital Certificate

      Created by: John Solis Date Happened: N/A Platform: Windows Root Cause: Updating the Entrust Digital Certificate was unsuccesful Findings:  The error prompt to user when the system trying to update the certificate Resolutions:  Update the ESP and SAC ...
    • Entrust Digital Id Not Successful (Error Encounter)

      Created by: John Solis  Date Happened: N/A Platform: Windows  Root Cause: Management of <User>'s Entrust digital ID was not successful. An unknown error was encountered Findings: *   Resolutions: Recover the certificate using the latest ESP and SAC ...
    • -1648 Entrust Profile is Not Current and Contains Old Signing Information

      Created by: John Solis  Date Happened: N/A Platform: Windows Root Cause: Internal error. (-1648) Your Entrust profile is not current and contains old signing information Findings: * Resolutions: Solution A - Check if the epf file that you use is ...