Unable to Prompt 2nd Factor Authentication after Citrix Login

Unable to Prompt 2nd Factor Authentication after Citrix Login

Date Happened: September 8, 2021

Root Cause: There was a misconfiguration on the Citrix server

Actions Taken:
Netrust team perform the following steps:
  1. Verify that all services are up and running (Entrust IdentityGuard Radius Proxy and Entrust IdentityGuard Server)
  2. We have successfully logged in to Admin console using the entrust_admin
  3. All configuration of VPN in IdentityGuard Properties Editor are OK
  4. Successfully authenticated using the NTRadping tool to test the RADIUS authentication.
  5. Restarted both IDG Server and the IDG RADIUS Proxy services

Findings:
  1. Authentication configuration of Citrix was changed from two-factor to one-factor authentication.

Resolution:
Look through the logs to see if there was any authentication coming from Citrix. If none, perform the following:
  1. Configure the policy of Citrix, the configuration must be back to 2nd factor authentication
  2. Restart both IDG Server and the IDG RADIUS Proxy services