SSL
Convert Certificate file (.crt) to (.pfx)
Created By: Jason Maido Date Happened: December 9, 2021 Components: Certificate Platform: IIS Server Root Cause: N/A Findings: N/A Resolution: 1. Double click on the certificate, then click on the Details menu. 2. Click on the Copy to file then ...
Forgot Password on the ECMS portal
Created By: Jason Maido Date Happened: December 9, 2021 Components: Username, Password Platform: ECMS Portal Root Cause: Invalid username or password specified. Findings: Forgot the password, so password is incorrect Resolution: Access the portal ...
A certificate has been revoked for PPCI
Created by: Nikka Marie Ebbay Date Happened: November 3, 2021 Component: ECMS Portal Platform: N/A Root Cause: PPCI certificate has been revoked Findings: The serial number of revoked certificate is not match to the one installed. Resolution: ...
SSL Revocation Check Failure
Created by: Nikka Marie Ebbay Date Happened: November 8, 2021 Component: SSL Revocation Platform: N/A Root Cause: Failure on checking the SSL Revocation Findings: Upon checking, the CA is Entrust and not Netrust, hence the CRL site should ...
DNS Name sample.netrust.com is Not an Approved Domain
Created By: Jason Maido Date Happened: November 8,2021 Components: ECMS Portal Platform: Windows Root Cause: The DNS Name sample.netrust.com is not an approved domain Findings: Only the approved domain can only be used as full DNS Name Resolution: ...
Domain Name Cannot be Added
Created by: Nikka Marie Ebbay Date Happened: November 8, 2021 Component: ECMS Portal Platform: N/A Root Cause: The domain name sample.netrust.com cannot be add as a fully qualified domain name Findings: Upon checking the sample.netrust.com domain ...
DNS Hosting
Created by: Nikka Marie Ebbay Date Happened: October 26, 2021 Component: DNS Renewal Platform: N/A Root Cause: N/A Findings: N/A Resolution: Completing the following requirements: Creation of TXT record to their web host in which the domain is ...