Required Session Token is Missing or Invalid

Required Session Token is Missing or Invalid

Created by: John Solis


Date Happened: June 29, 2020


Component: IDG Server HA


Platform: Linux


Root Cause:
  1. THE REQUIRED SESSION TOKEN IS MISSING OR INVALID. PLEASE RETRY THE REQUESTED OPERATION


Findings:
  1. IDG server cannot be accessed using the load balancer's URL/FQDN


Resolution:
  1. AUB changed their Load Balancer’s configuration as the transaction should not be in virtual IP
  2. Import LB root certificate in IDG and vice versa: same result

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