IDGSSM Services are Not Running

IDGSSM Services are Not Running

Created by: John Solis

 

Date Happened: July 10, 2020

 

ComponentIDG SSM

 

PlatformLinux


Root Cause:

  1. IDGSSM services are not running



Findings:
  1. IDGSSM services won’t start after reverting to previous configuration

Resolution:

  1. Change the owner of the keystore because only the user defined upon installation can access or modify IDG.


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