PSM Servers and Services Not Starting

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• PSMSR196E: PSM is not enabled

  Created By: Leonard Rabino Date Happened: August 17,2020 Component: COREPASS Platform: Linux  Root Cause: PSMSR196E: PSM is not enabled or not defined for policy Findings: The newly created platform doesn't connect to the PSM and displays the error ...

• IDGSSM Services are Not Running

  Created by: John Solis   Date Happened: July 10, 2020   Component: IDG SSM   Platform: Linux Root Cause: IDGSSM services are not running Findings: IDGSSM services won’t start after reverting to previous configuration Resolution: Change the owner of ...

• No Access On Monitoring (CyberArk)

  Created By: Leonard Rabino Date Happened: November 8,2019 Component: COREPASS Platform: Windows Root Cause: N/A Findings: Cyberark users only access their monitoring/video recording on their authorized servers. Giving them Auditor access allows them ...

• Disabled Button and Other System When Adding an Account

  Created By: Leonard Rabino Date Happened: August 20,2019 Component: COREPASS Platform: Windows Root Cause: N/A Findings: Website option is disabled as well as the other system types when adding an account Resolution: The disabled buttons is now ...

• 2FA Not Executing Upon Logging (Citrix Netscaller VDI)

  Created By: Leonard Rabino Date Happened: September 8,2021 Component: IDG Server Platform: Windows/Linux Root Cause: The 2FA Not Executing Upon Logging in on (Citrix Netscaller VDI) Findings:  There was a misconfiguration on the Citrix server, ...