FinalCode
File Cannot Be Open Due to the Version
Created by: Leonard Rabino Date Happened: October 27, 2021 Component: SAAS v6.0 Platform: Windows Root Cause: The file cannot be open due to the version Findings: An encrypted file cannot be opened due to the fcl file that is not associated with the ...
Feature Has Been Disabled by FinalCode
Created by: Lyka Manalo Date Happened: September 17, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: This feature has been disabled by Finalcode Findings: After digitally signing a document, the user cannot save as the file. Resolution: ...
File Saved in Auto-Secure Folder are not Encrypted
Created by: Lyka Manalo Date Happened: September 16, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: The file saved in auto-secure folder was not encrypted after digital signing. Findings: An encrypted file was opened and converted to ...
Excel Cannot Open (format/file extension not valid)
Created by: Lyka Manalo Date Happened: September 15, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: Excel cannot open the file because the format/file extension is not valid. Findings: The recipient cannot open the file even if the policy ...
FinalCode Error
Created by: Elia Date Happened: September 12, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: FinalCode Error Findings: Caused by Checkpoint Behavioural Analysis Blocking auto-secure feature of finalcode. Resolution: Whitelist the following ...
Folder Security Error
Created by: Elia Date Happened: September 15, 2020 Component: SAAS v6.0 Platform: Windows Root Cause: Folder Security Error Findings: Folder Security Error appears when files inside a auto-secure folder is converted to a original file. This error ...