IDG
Risk Based Authentication showing "NO_ACTIVE_TOKENS"
Created by: Toni Geralo Date Happened: September 23, 2020 Component: Integration to App Platform: Windows Root Cause: Risk Based Authentication showing 'NO_ACTIVE_TOKENS - The user has no tokens that support challenge-response or a temporary ...
Cannot Perform Replica Initialization
Created By: John Date Happened: N/A Component: IDG Server Platform: Windows Root Cause: Cannot perform replica initialization. Findings: This message may appear if the master key file is not accessible. Resolution: Access to the masterkeys.enc file ...
Cannot Support Unsecured Device (user's mobile soft token application)
Created by: John Solis Date Happened: August 13, 2020 Component: Soft Token Platform: Android/IOS Root Cause: Can't support unsecured device pop out to the user's mobile soft token application Findings: After the user downloaded the MST and ...
Error: Page Cannot be Displayed (Entrust IdentityGuard ISAPI)
Created By: John Solis Date Happened: N/A Component: N/A Platform: Windows Root Cause: After entering second factor credentials using the Entrust IdentityGuard ISAPI filter, a “Page cannot be displayed” error is presented to ...
Error Code (2404) Failed to Obtain a Connection to the Database
Created By: John Solis Date Happened: N/A Component: N/A Platform: Windows Root Cause: Error Code (2404) failed to obtain a connection to the database Findings: * Resolution: Possible Cause #1 Failed to obtain a connection to the database. Possible ...
Soft Token Vulnerability
Created by: John Solis Date Happened: August 13, 2020 Component: Soft Token Platform: Android/IOS Root Cause: Soft Token Vulnerability - 2 TOTPs are valid at the same time. Findings: AUB raised a concern regarding what they called "Vulnerability" ...
Error Code (2500) Failed to Connect to Any of the Configured URLs
Created By: John Solis Date Happened: N/A Component: N/A Platform: Linux Root Cause: Error code (2500) failed to connect to any of the configured URLs Findings: Possible Cause #1 The attempt to connect to the directory or database timed out. ...
Push Notification was Not Received
Created by: John Solis Date Happened: July 17, 2020 Component: Push Notifications Platform: Linux Root Cause: Push notification was not received Findings: Users can only authenticate on the server where he first logged in. Transaction was ...
Error Code (1200) Error Reading Key Information
Created By: John Solis Date Happened: N/A Component: N/A Platform: Linux Root Cause: Error Code (1200) Error reading key information Findings: This message occurs when there is an error reading the key from the master key file at servlet ...
Unable to register with the Identity Provider (Android)
Created by: John Solis Date Happened: July 16, 2020 Component: TVS Platform: Android Root Cause: On Android’s Entrust ST: Unable to register with the Identity Provider. You will not receive transaction notification Findings: Failed to ...
IDGSSM Services are Not Running
Created by: John Solis Date Happened: July 10, 2020 Component: IDG SSM Platform: Linux Root Cause: IDGSSM services are not running Findings: IDGSSM services won’t start after reverting to previous configuration Resolution: Change the owner of ...
Error Code (2049) Cannot Perform Replica Initialization
Created By: John Solis Date Happened: N/A Component: N/A Platform: Linux Root Cause: Error code (2049) cannot perform replica initialization. Key protection file already exists Findings: A replica server initially should only have a masterkeys.enc ...
2FA Not Executing Upon Logging (Citrix Netscaller VDI)
Created By: Leonard Rabino Date Happened: September 8,2021 Component: IDG Server Platform: Windows/Linux Root Cause: The 2FA Not Executing Upon Logging in on (Citrix Netscaller VDI) Findings: There was a misconfiguration on the Citrix server, ...
Could not connect to Provider Address (Android) and Unable to download provider images (IOS)
Created by: John Solis Date Happened: July 10, 2020 Component: TVS Platform: Linux Root Cause: On Android’s Entrust ST: Could not connect to Provider Address. Check your provider address and try again. On IOS Entrust ST: Unable to download ...
Invalid Link to Launch the App or Not Supported the Version of the App
Created by: Toni Geralo Date Happened: June 30, 2020 Component: Integration to App Platform: Java Root Cause: The link used to launch app is invalid or is not supported by this version of the app. Findings: Cannot perform automatic token ...
Required Session Token is Missing or Invalid
Created by: John Solis Date Happened: June 29, 2020 Component: IDG Server HA Platform: Linux Root Cause: THE REQUIRED SESSION TOKEN IS MISSING OR INVALID. PLEASE RETRY THE REQUESTED OPERATION Findings: IDG server cannot be accessed using the load ...
Cannot Install SSM (Lack of Permission)
Created by: Janel Date Happened: June 25, 2020 Component: Installation Platform: Linux Root Cause: Cannot install SSM due to lack of permission Findings: Installer was saved on Linux (GUI) desktop and even if the owner was changed the installation ...
Cannot Initialize IDG
Created by: Janel Date Happened: June 25, 2020 Component: Database Connectivity Platform: Linux Root Cause: Cannot initialize IDG Findings: IDG installation was not successful. License activation was not prompted. Resolution: Changed jdbc driver to ...